Shipments and returns
Packages are generally dispatched within 1-2 business days after receipt of payment and are shipped using one of the following company: USPS, UPS or Fedex and drop-off without signature requirement, tracking or insurance. If your prefer delivery with required signature, tacking information and/or insurance, additional cost will be applied, so please contact us before you place an order. Shipping fees include handling and packing fees as well as postage costs. We will group multiple orders into least amount of packages, and shipping fees will apply to each of them.
Your package(s) will be dispatched at your own risk, special care and precaution measures are taken during packaging to best protect the package(s). Once package(s) is dispatched and leaves our possession we hold no responsibility on lost and damaged package(s). If insurance is purchased, customer can file a claim with the carrier company. Customer is responsible for the accuracy of shipping address provided during checkout process and ensure package will be delivered without any complication(s).
Delivery date is purely for estimate purpose only, we do not guarantee delivery date. We don't have control over how and when carrier deliver your package.
All Custom-loops.com products will have a 14-Day return period, all return has to be in the unopened condition for a full refund. All return(s) must first be requested and approved by an admin before returning, to do so please visit your account page to open a Return request. Return(s) sent to us without an RMA request will be rejected and customer will be responsible for associated shipping charges. All approved return(s) must be shipped with a tracking number, you are responsible for return merchandise(s) to be delivered.
There will be a 20% restocking fee for returned merchandise(s) and returned merchandise(s) must be in the original un-open condition. If item arrived other than its original un-open condition there will be a total of 40% restocking fee.
Dealsa-z.com reserves the rights to refuse, reject or cancel a return process.